Expertise is never a dirty word

In today’s world convenience is everything, which has given rise to the ‘one stop shop’ idea. The world of the creative and digital agency has been no different, with more and more agencies turning their hands to a host of different skills in the pursuit of meeting their clients’ needs.

Expertise is never a dirty word

But does that mean there’s less value placed on agencies that hang their hat in just one specialist skill? Absolutely not.

Honing your strengths and owning what you’re incredibly good at can be a positive force for growth and a real plus when it comes to standing out in a crowd. Becoming known as the ‘go-to’ for a particular specialism can really help to shape your growth strategy in terms of targeting, building an audience and also developing a killer proposition. It will bring a laser-sharp focus to your new business activity and help you present a strong case for why a client might pick you over someone less specialist.

What can make you even more indispensable is becoming part of a wider ‘eco-system’ of agencies. Find some like-minded specialists who share your values and ways of working and partner up with them. Then spend some time together working through how you might help each other, how you might work on some joint new business approaches and how you can compliment each other’s offers. Doing this will mean you have some ready-made referrals up your sleeve. Being able to offer a partner agency to your clients who they know you trust to deliver is worth its weight in gold and will reflect positively on you.

There’s nothing wrong with offering a ‘full-service’ to your clients, but if you are specialist, then own it, be proud, and make an absolute feature of it.

 

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Stand out from the crowd
by The Hand 4th March, 2021

In a sea of other creative agencies, it can sometimes be really difficult to stand out. Yes, your work will do some of the heavy-lifting but it certainly can’t do it all. So, it’s important that you differentiate yourself and give clients a reason to engage with you over others.

 

Planning to win more new business soon?
by Natasha Ellard-Shoefield 20th May, 2018

Those agencies that get it right know that new business campaigns should not be short term, but need to be part of a planned, overarching strategy that is employed and measured consistently. They also know that the new business team shouldn’t be sat within a silo, it must be fully integrated in the business of an agency to achieve its goals. It is not necessarily complacency that agencies can suffer from when seeking new business, but not refining the approach.

Here at The Hand, we’ve written before about the culture within the agency environment and the need to embrace the sales process. But we haven’t yet shared the essential tools for getting it right once the culture is addressed.

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